- WIRELESS INTERNET CONNECTION TROUBLESHOOT FOR MAC FOR ANDROID
- WIRELESS INTERNET CONNECTION TROUBLESHOOT FOR MAC ANDROID
Still having issues connecting to the JMU-Official-Wireless Network? Check your wireless configuration settings at or contact the IT Help Desk at 54, or stop by the Student Success Center (SSC 4th floor).
Tap Settings, scroll down and tap the Trash can icon ( Forget button, or Forget Network). Tap WiFi, then tap on JMU-Official Wireless. 
Tap Settings (gear icon), then tap Wireless and Networks or Connections.
WIRELESS INTERNET CONNECTION TROUBLESHOOT FOR MAC ANDROID
Note: steps may vary on different Android devices
Tap “Forget” to confirm that you want to forget the wireless network. Tap on the “i” icon beside “JMU-Official-Wireless” and then tap “Forget This Network”. Click “OK” in bottom right and close Network Preferences. In “Wi-Fi” tab, select “JMU Official-Wireless” and click on minus (-) sign at bottom. Select “Wi-Fi” on left and click “Advanced…” on the right. If lock icon in bottom left is closed, click on the lock and enter your administrator user name and password. Click the Apple icon in top left and select “System Preferences”. Click “JMU Official-Wireless” and then click “Forget”. Click “Wi-Fi” on the left and then click “Manage known networks”. Click the Start button in the bottom left corner. If you had your device working on the JMU-Official-Wireless network previously but now it will not connect, try these steps to “forget/remove” and reconnect: device is attempting to connect to the wrong network, or as a way to reset WiFi if. What should I do if I cannot connect to the JMU-Official-Wireless network now, but I could previously? 4Ghz network instead of the 5Ghz and that causes all kinds of issues. The geteduroam App must be used to reconnect to the wireless. NOTE: Eduroam will need to be removed from your wireless settings each time your eID Password is updated. 
Eduroam will now be connected, allowing you to close the App.Enter your Username (eID) and eID password and click Connect to Network.In the search box, type James Madison University.Open the geteduroam App (if you don't have the app, open the Google Play Store and search for Surf Cooperative and download the geteduroam App).
WIRELESS INTERNET CONNECTION TROUBLESHOOT FOR MAC FOR ANDROID
If you have the JMU-Official-Wireless and/or the Eduroam wireless networks on your device, forget both of these networks (see steps in second FAQ for forgetting a network for Android OS 6 and Later).Until this issue is resolved, please use Eduroam to connect to the JMU wireless network. I cannot connect to the JMU-Official-Wireless using Android version 11.Ĭurrently there is an issue using Android version 11 and connecting to the JMU Official Wireless Network.
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